FREQUENTLY ASKED QUESTIONS

Go to RocketPlay Casino. Click the ‘Sign Up‘ button in the top corner. Fill out all the boxes. You will get an email with a link to click. Once you click it, your account will be ready and you can start playing!

If you have forgotten your password, click the “Forgot Password” button. You will get an email with instructions to make a new password. If you need help, talk to our friendly support service. They can help you via Live Chat or by sending an email to [email protected]. We will fix it quickly!

It is important for us to be fair and honest with our clients. We make sure that all the games we offer can be checked by players to make sure that no one has changed the results. We also make sure our games follow rules so they are fair and honest.

If you need help, contact our support. You can email them at [email protected] and they will answer you quickly. Give it a try!

Check if the email you used to sign up is right. Check your spam folder too. If you still can’t find it, talk to our support team and they will send the email or activate your account for you.

Go to the Live chat and give them your account information. If they match it, they will give you your email address. They will help you quickly.

You can talk to our friendly support service through Live Chat or by sending an email. Write to [email protected] and we will help you change your email address.

No, you can’t have more than one account. You can only have one. If you try to make more than one, we will block or close them. To learn more about this, read our terms and conditions.

Only people 18 and older can play at our casino. If we think someone is too young, we will check their age and delete their account if they are not old enough.

Log in to your account. Then go to your PROFILE. Find the drop-down menu next to the ‘Wallet’ field and pick the currency you want.

You can put money in and take money out in AUD, BCH, BTC, CAD, DOG, ETH, EUR, JPY, KZT, LTC NOK NZD PLN USD and USDT. Bitcoin is another way so that you can get your transactions done fast and easy. Pick one of these currencies to be the main one for your account. If you get paid in a different currency it will be changed to the main one. RocketPlay won’t charge fees for changing it. You can add more currencies to your profile if you want to.

You can deposit using Visa, Mastercard, Maestro, EcoPayz, Bitcoin(BTC).

• Click the Deposit button.
• Choose the way you want to deposit.
• Read the directions and do what it says. Usually, it happens right away but if you use your bank card, it can take time. It might take up to 3 days for your deposit to show up in your account. Make sure all of the details are correct before depositing.

Go to the Cashbox. Press the Deposit button. Pick how you want to pay. Type in how much you want to deposit. Then press “Delete saved method” or “Save method.” This finishes the process.

To put Bitcoin into RocketPlay:

• Log in to your account.
• Click on Deposit at the top right of the home page or in your account.
• Enter how much money you want to deposit.
• Open a Bitcoin wallet or scan the QR code with a phone app. If you don’t have one, contact support at [email protected] and they will help you get one set up quickly!

You can use your money right away to play games after you add more. This works with all payment methods except bank cards. That might take up to 3 days.

Choosing how to pay can be tricky. Some ways are free, but some cost a little money. Check out our PAYMENTS PAGE for more information.

You need to put in at least $20, €20 or AUD 30. You can take out a minimum of €25. Look on the PAYMENTS PAGE for more details.

1. There may be a few reasons why your deposit didn’t come through: You have entered the wrong card details. In this case, you need to recheck all the information:

• • CardHolder’s Name
  • 16-digit number
  • Correct CVV code
  • Correct expiration date – make sure your card is valid until the date exposed on the front side of your card
  • Your card and bank allow foreign transactions

2. Sometimes, when you delay depositing, your time for completing the transaction may be over. You should try to make a deposit again.

3. Some banks may block transactions with casinos. In this case, please deposit by using an alternative payment method of the many available at RocketPlay, or try a card from a different bank. Check the 3D-s code again. It is sent to your phone.

4. If you messed up more than 5 times, talk to RocketPlay for help.

5. Look in your e-wallet for a code or link that confirms the transaction if it didn’t work.

6. Make sure there is enough money on the card or wallet before trying again with a different browser like Google Chrome or another payment method

Check if the money was taken from your card. If it was, talk to us online or send an email. We can usually fix it without needing any other information.